Refund policy

Refund & Cancellation Policy

**1. Defective or Damaged Items**
If a product is damaged or contains manufacturing defects, please report these issues to **Galaxy Base Japan** within **7 days** of receiving the merchandise. Our team will evaluate the report to determine the best course of action (replacement, partial refund, or return).

**2. Reporting Requirements**
To process your claim, you must provide clear photos of the following to our official email: **support@galaxybasejapan.com**
* **The shipping box:** showing the courier label and overall box condition.
* **The product/figure box:** showing all sides.
* **The specific damage:** close-up photos of the defect or damage.
* **Note:** We cannot provide resolutions for reports received after 7 days have elapsed from the delivery date.

**3. Non-Returnable Items**
To ensure the authenticity and value of our collectibles:
* **Opened items:** Any figure or trading card product that has its factory seal broken cannot be returned.
* **Customer Remorse:** We do not accept returns for "change of mind" once the item has been shipped.

**4. Order Cancellation**
If you wish to cancel your order **before it has been shipped**, please contact us immediately.
* A **5% administrative fee** (minimum ¥1,000) will be deducted from the refund to cover non-refundable payment processing fees.
* Orders cannot be canceled once they have been dispatched.

**5. Agreement**
By placing an order with **Galaxy Base Japan**, you agree to follow the process noted above and to abide by our terms of service.