FAQ
Where do you ship from?
All orders are shipped directly from Japan. We are based in Japan and handle all packing and shipping ourselves.
How long does shipping take?
Shipping times vary depending on the option selected at checkout:
- Standard (with tracking): 1–3 weeks
- EMS (with tracking): 1–2 weeks
- DHL Express (with tracking): 3–7 business days
- FedEx Express (with tracking): 1–4 business days
Please note that delivery times may be affected by customs clearance in your country.
Do you provide tracking numbers?
Yes. All shipping options include tracking numbers. You will receive your tracking number by email once your order has been dispatched.
Are your products authentic?
Yes. Every item we sell is 100% official and licensed. We source directly from Japanese retailers, distributors, and manufacturers. We do not carry bootlegs, fakes, or unofficial merchandise.
Will I have to pay customs or import taxes?
Import duties and taxes are not included in our prices and are the responsibility of the buyer. Please check with your local customs office before purchasing if you are unsure about fees in your country.
Can I return or exchange an item?
Please see our Refund Policy page for full details. If you receive a damaged or incorrect item, contact us and we will do our best to resolve the issue.
I can't find a specific item — can you source it for me?
We may be able to help! Send us a message via the Contact page and we will let you know if we can source it.
How do I contact you?
Use the Contact page on our website. We reply within 1–2 business days (Monday–Friday, Japan time).